Refund Policy

This policy covers rooms booked on HostelPalika. A booking keeps the terms in force on the day it is made, and its invoice prints them.

The booking fee

  • The booking fee is 7% of one month's rent for the room type, shown before you book.
  • You pay it to HostelPalika, not to the hostel. It does not count towards rent, admission fee or deposit.
  • We check your payment screenshot within 24 hours. A booking with no screenshot closes after 24 hours and owes nothing.

Full refund

  • You cancel before the hostel confirms.
  • The hostel declines, or does not answer within 24 hours of our payment check.
  • The hostel cancels after confirming.
  • HostelPalika cancels the booking.

After the hostel confirms

  • One bed is held for you for 7 days, counted in 24-hour blocks from the moment the hostel confirms.
  • Cancel on days 1–2 of the hold: 75% back.
  • Cancel on days 3–5 of the hold: 50% back.
  • Cancel on days 6–7 of the hold: 25% back.
  • Not moved in when the hold ends: 0% back.
  • When the hostel scans your ID card and admits you, the booking is complete and nothing is refunded.

How refunds are sent

  • Refunds go to the eSewa, Khalti or bank account you give when you book.
  • When we send a refund, we email you the amount and the transaction ID.
  • Whatever is not refunded is shared between the hostel and HostelPalika.