Contact Us
We are here to help — get in touch with the HostelPalika team
- support@softmato.com
We respond within 24 hours on business days.
Phone
- +977 981-9748466
Available Monday to Friday, 9 AM — 5 PM NPT.
Office
- Kathmandu, Nepal
Walk-ins welcome during business hours.
Business Hours
- Sunday — Friday: 9 AM — 5 PM
- Saturday: Closed
Nepal Time (NPT, UTC+5:45).
Frequently Asked Questions
How do I create an account?▼
Click the Sign Up button on the top right corner of any page. Fill in your details, verify your email or phone via OTP, and you are ready to go.
How do I list my hostel?▼
Navigate to the Register Hostel page and fill out the registration form. Our team will review and verify your listing within 2–3 business days.
Can I update my personal information?▼
Yes, you can update your name, email, phone, and profile photo from your account settings after logging in.
How do I report an issue with a hostel?▼
Use the inquiry system on the hostel detail page, or reach out to our support team directly via email or phone.
Is my data secure on HostelPalika?▼
Absolutely. We use encryption for all data in transit and at rest, and we never share your personal information with third parties without your consent.